Our order processing and delivery for the vast majority of customers takes 3-7 days from the date you placed your order. Once your order has shipped you will receive an email with your tracking details. Please note that it can take up to 48 hours for the tracking number to show activity.
If your country is not in the dropdown list on our checkout page, unfortunately, we do not ship to that country. We recommend visiting our website regularly and check from time to time to see if your country has been added.
For changes to your address, please contact us as soon as possible via our live chat or phone support.
Changes can only be made if your order has not yet been picked and packed at our logistics center.
As part of our satisfaction guarantee, we aim to fulfill and ship your order as soon as possible! Once your order has been shipped, we won’t be able to make any modifications.
You will receive a shipping confirmation email with an assigned tracking number once the product is shipped. It can take up to 48 hours for the tracking number to show activity.
If your tracking number does not work make sure that all numbers and letters are correct. There are excellent alternative sites to use for tracking, including www.17track.net or www.parcelsapp.com. Your order can be tracked with the tracking number we email to you after the order has shipped. Please note that it can take up to 48 hours for the tracking number to show activity.
We recommend contacting the customs office to see what may be required from you. Once you have reached out to the customs office and your issue hasn’t be solved, you may reach out to our Customer Service Team via email, live chat or phone support to see what options are available and what steps need to be taken.