How do I place an order?

To place your order online, visit our website and choose among the different bundles that we have available.

More units means bigger discounts! You may want to consider purchasing an additional unit for your friend or your family.

On the checkout page, select your delivery address, preferred payment method and fill out the details where needed.

If you would like to place your order via the call center, please call us. The phone number can be found below, and one of our agents will be happy to assist you.

Has my order gone through?

Please check if you received an order confirmation from us via email.
Order confirmation emails should be received within 24h after your purchase. Kindly give it some time to be sent. Make sure to also check your SPAM folder. 

In case you didn’t receive your confirmation email from us after 24h, please contact our customer service via live chat or email and provide the following details used during checkout:

  • Full name
  • Email address (used to place your order)
  • Shipping address
  • Screenshot/picture of your payment confirmation from your bank or PayPal account.
Where is my order?

After placing an order, you will receive the order confirmation email with your order details. Once your order has been sent, you will also receive a shipping confirmation email with the tracking number. Your order can be tracked with the tracking number we email to you after the order has shipped.

Our order processing and delivery for the vast majority of customers takes 3-7 days from the date you placed your order. It can take up to 48 hours for the tracking number to show activity. If your tracking number does not work make sure that all numbers and letters are correct. There are excellent alternative sites to use for tracking, including www.17track.net or https://parcelsapp.com/en.

If you haven't received your tracking number within 2 business days after placing your order, please reach out to our Customer Service Team. 

Track Your Order Here:

Can I modify my order after it has been placed?

For changes to your order, please contact us via our live chat or phone support. See phone number below, as soon as possible.

Changes can only be made if your order has not yet been picked and packed at our logistics center. 

As part of our satisfaction guarantee, we aim to fulfill and ship your order as soon as possible! Once your order has been shipped, we won’t be able to make any modifications.  

How can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible via our live chat or phone support. See the phone number below.

Cancellations can only be made if your order has not yet been picked and packed at our logistics center. 

As part of our satisfaction guarantee, we aim to fulfill and ship your order as soon as possible. If your order has been shipped, you have 30 days from the time you receive the product to return it. 

Why do shipping costs vary in price?

We will always show you the cost of shipping prior to you placing your order. Shipping costs depend on the number of products purchased and total weight of the products being sent to you. Watch for free shipping promotions, where your order can be sent without shipping fees.

I have received the wrong product or quantity. What should I do?

If you have received the wrong product or quantity, kindly contact our support team via live chat or email and provide the following information:  

  1. An image of the items you received.
  2. An image of the barcode & P.O. number visible on the packaging

Our team will be happy to solve your problem! 

I have received a damaged or defective product. What should I do?

If you have received a damaged product, please take the following steps:

  1. Take a picture or a video of the items you received
  2. Take a picture of the barcode & P.O number visible on the packaging

Send these pictures to our support team via live chat or email and one of our agents will be happy to assist you. 

If you think that you have received a defective product, check out our user guide to ensure that the device was set up correctly.