I have received a damaged or defective product. What should I do?

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I have received a damaged or defective product. What should I do?

If you have received a damaged product, please take the following steps:

  1. Take a picture or a video of the items you received
  2. Take a picture of the barcode & P.O number visible on the packaging

Send these pictures to our support team through our Contact Form and one of our agents will be happy to assist you.  

If you think that you have received a defective product, check out our user guide to ensure that the device was set up correctly.

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